Frequently Asked Questions
How do you ship?
I use USPS Priority mail, with insurance. My goods are lightweight and unbreakable, so this is the most convenient and inexpensive shipping method. I’m happy to ship via your favorite carrier, just ask.
When can I expect to receive my order?
~ I usually ship within 24 - 36 hours, for retail orders.
~ Wholesale buyers placing large orders should discuss delivery dates with me.
~ If you have ordered pieces that are not in stock I will contact you to tell you how soon I can complete your item and ship - usually within a week or two.
~ If you have a deadline for receiving your order please tell me in the comment box on the check out page.
What is your happiness policy?
I want you to love what you buy from Antrim Street Studio. If something is amiss, call us within five days of receiving your package to discuss how we can make it right.
If you receive a piece that you consider to be defective or damaged, we offer these possible solutions: we can repair, replace, credit it towards another piece; or offer a full refund, including return shipping costs. Please notify me within five days of receiving your package.
Or, if your piece doesn’t delight you and just isn’t what you envisioned, call to request a full refund, minus shipping costs.
I will never share your email address or any other contact information I have for you, with anyone.
If I sign up for your email newsletter, how often will I hear from you?
Our newsletter is sent approximately monthly, unless I have extra news, like a show that I signed up for at the last minute that I want to invite you to, or new pieces that I am excited about and want to share with you before a holiday, for example. You can easily unsubscribe at any time.
What if I don’t want to pay through your website?
Email or call me, and I will be happy to arrange another payment option such as check, money order, credit card over the phone, or Paypal.
I would like to own or give gifts of your scarf tying booklet. Can I buy some?
There are three ways to get the booklets.
- Buy a scarf - they are free with purchase.
- Download any page of the booklet from my Scarf Tying page.
- Printed booklets are $3.00 each plus postage - email or call to order.
Here’s how one customer used the booklet:
“My scarf tying class was yesterday and what a fun time we had! Your booklets were a hit! Thank you again.” Carol S. Trail, Oregon